Hardware Components & IT Resale
Email:hcri12345@gmail.com
call us:12-345-6780
Frequently Asked Questions
About Our Products
What kind of hardware does HCIR Supplies offer?
HCIR Supplies offers a wide range of enterprise-grade refurbished computer hardware including servers, networking equipment, storage solutions, computer components, and IT peripherals from leading manufacturers.
Are your refurbished products reliable?
Absolutely. Every component undergoes our comprehensive 27-point inspection process and minimum 72-hour burn-in testing. Our rigorous quality assurance procedures ensure that all equipment meets or exceeds OEM specifications before it reaches your organization.
Do you sell new products as well?
While we specialize in high-quality refurbished hardware, we do offer select new components when required for complete solutions or when refurbished options aren't available for specific cutting-edge technologies.
Which brands do you carry?
We carry enterprise-grade hardware from leading manufacturers including Cisco, Dell, HP, IBM, Lenovo, Intel, AMD, Nvidia, Juniper, NetApp, and many others.
Purchasing Information
What warranty do you offer on refurbished equipment?
We provide an industry-leading 2-year warranty on all refurbished hardware. This covers all functional aspects of the equipment and demonstrates our confidence in the quality of our products.
Do you offer bulk discounts for larger orders?
Yes, we offer competitive volume pricing for bulk purchases. Please contact our enterprise sales team for a customized quote based on your specific requirements.
What is your return policy?
We offer a 60-day return policy on all hardware purchases. If you're not satisfied with your purchase for any reason, you can return it within 60 days for a full refund or exchange.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping costs and delivery timeframes vary by location. Please contact our sales team for specific international shipping information.
Technical Support & Services
Do you provide technical support after purchase?
Yes, our technical team is available to assist with any issues that may arise with your purchased equipment. Support is available via phone, email, or through our online ticketing system.
Can you help with configuration and installation?
While we don't provide on-site installation services, our technical team can offer remote guidance and documentation to assist your IT staff with configuration and installation.
Do you offer custom configurations?
Yes, we can configure servers, storage arrays, and networking equipment to your specifications. Just let our sales team know your requirements when requesting a quote.
What testing procedures do your products undergo?
Our testing protocol includes comprehensive hardware diagnostics, system stability tests, performance verification, and extended burn-in testing under load. All components are tested individually and as complete systems when applicable.
Ordering Process
How quickly can you ship orders?
Most in-stock items ship within 1-2 business days of order confirmation. Larger orders or custom configurations may require additional processing time.
Do you maintain inventory or is everything built-to-order?
We maintain extensive inventory of commonly requested components and configurations. This allows us to fulfill most orders quickly. Custom or specialized configurations may require additional time.
How can I get a quote for my specific requirements?
You can request a quote through our website, by email, or by calling our enterprise sales team directly. Please provide detailed information about your requirements to ensure an accurate quote.
Do you offer leasing options?
Yes, we partner with several financing companies to offer flexible leasing options for qualified business customers. Our sales team can provide more information about available financing.
Company Information
How long has HCIR Supplies been in business?
HCIR Supplies has been providing reliable hardware solutions since 2017.
Is HCIR Supplies an authorized reseller?
We are authorized resellers for several manufacturers and maintain strong relationships with our distribution partners to ensure authentic products.
Do you offer any certifications with your equipment?
Yes, all equipment ships with our quality assurance certification detailing the testing procedures performed. We can also provide additional documentation for regulatory compliance when required.
How do you ensure the security of previously used hardware?
For all data-containing devices, we follow strict data sanitization protocols that meet or exceed NIST 800-88 guidelines. This includes secure data wiping and physical destruction of storage media when requested.